Who we are
Miller Detail Co. provides mobile car detailing in the Charlotte area. Our website is millerdetail.com.
Information we collect
- Contact & booking: name, phone, ZIP/address, vehicle type, package, notes.
- Scheduling: requested dates/times and job history.
- Payment: card-on-file and charges via our PCI-compliant processor (e.g., Stripe). We don’t store full card numbers.
- Communications: SMS messages and any emails you send us.
- Usage & cookies: basic analytics (pages viewed, device, IP) and ad pixels (Google/Meta) for measurement and retargeting.
How we use information
- Schedule and deliver services you request.
- Send SMS updates (confirmation, on-the-way, rescheduling, reminders, review requests).
- Process payments after the job is complete.
- Improve our website and advertising (analytics/retargeting).
- Comply with law and prevent fraud/abuse.
Legal bases (EU/UK)
Contract (to provide the service), legitimate interests (support, analytics, security), and consent (marketing texts where required).
Sharing your information
We share limited data with providers who help us operate:
- Payments: Stripe
- Messaging/SMS: OpenPhone/Twilio
- Analytics/Ads: Google Analytics, Google Ads, Meta
They process data on our behalf under contract. We do not sell personal information.
Cookies & analytics
We use cookies for site functionality, analytics, and ads measurement. You can block cookies in your browser. Where required, we’ll present a cookie notice.
SMS communications
By entering your mobile number and submitting a request, you agree to receive texts about your booking. Message & data rates may apply. Message frequency varies.
- Reply STOP to opt out at any time.
- Reply HELP for help.
Opting out of SMS may affect scheduling updates.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Data retention
We keep booking records and messages as long as needed to provide service and for legitimate business purposes (e.g., records, disputes), then delete or anonymize them.
Your choices
- Access/Update: contact us to update your info.
- Opt-out of texts: reply STOP.
- Ads preferences: manage settings with Google/Meta or use your browser’s tracking protections.
Children
Our services aren’t directed to children under 13, and we don’t knowingly collect their data.
Security
We use reasonable technical and organizational measures to protect data. No method is 100% secure.
Contact us
Email: tristin@millerdetail.com
Changes
We may update this policy. We’ll post the new date above and, if changes are material, provide additional notice.